Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@magmore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@magmore.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@magmore.com.

Refund & Return Policy

MagMore International Ltd.

In a Nutshell

  • Returns can be requested within 30 days

  • Items must be returned in impeccable condition and original packaging

  • Returns are requested via your customer account

  • Return shipping costs and risk are the customer’s responsibility

  • Always include your order number in or on the return package

  • Returns are processed within 7 working days

  • Refunds are issued within 3–5 working days after processing

Return Conditions

Return Period

We offer a 30-day return policy, starting the day after you receive your order.

You may open the packaging and test the product only to the extent necessary to assess it. Packaging must remain as intact as possible. If packaging is damaged unnecessarily or cannot be resealed properly, we may charge packaging or handling costs.

Impeccable Condition

To be eligible for a return, items must be:

  • Unused and clean

  • In the same condition as received

  • Returned in the original packaging

If returned items do not meet these conditions, we reserve the right to reduce the refund or reject the return, depending on severity.

Shipping Costs

Return shipping costs are always the responsibility of the customer, unless the return falls under warranty.

We do not provide prepaid return labels.

Liability

Return shipments are sent at the buyer’s own risk.
MagMore International Ltd. is not liable for items lost or damaged during return shipping.

We strongly recommend using a trackable shipping method and, for valuable shipments, adding insurance. Please ensure items are properly packaged to prevent damage during transit.

Return Procedure

1. Check Eligibility

Ensure that:

  • You are within the 30-day return period

  • The item meets the return condition requirements

2. Request a Return

Log in to your customer account via the account icon (desktop) or menu → Login (mobile).
After entering your email address, you will receive a one-time login code.

In your order overview:

  • Select the order

  • Click Request return

  • Choose the reason for return

  • Select the item(s) (if applicable)

  • Submit the request

You will receive a confirmation email once your request has been submitted.

3. Approval

Once your return request is approved, you will be notified by email.

4. Send the Return

Send your item(s) with a carrier of your choice to:

MagMore International Ltd.
Returns Department
Impuls 105
1446 WL Purmerend
The Netherlands

⚠️ Important:
Always clearly write the order number on the package or include the picking list inside. Returns without identifiable order details cannot be processed.

Returns must be sent at your own cost and risk.

5. Processing

After receipt, returns may take up to 7 working days to be processed.

If your return complies with our policy, a refund will be issued.
If not, we may reduce the refundable amount or reject the return and contact you.

Refunds

  • Refunds are issued to the original payment method

  • Processing takes 3–5 business days, depending on your payment provider

  • Initial shipping costs are refunded if the return is accepted

  • Refunds are free of charge

If payment has not yet been completed, the payment obligation will be cancelled.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Conditions remain the same:

  • Item must be unused, clean, and in original packaging

  • Packaging may be opened only to assess the product

  • Damage to easily opened packaging may result in a deduction

The cooling-off period starts the day after delivery.

Warranty

MagMore products come with a 1-year warranty, covering manufacturing defects only.

The warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse or intensive use

If your product is defective, please contact us as soon as possible so we can find a suitable solution together.

Questions?

For questions about returns or warranty, please contact us at:

📧 info@magmore.com